Refund & Return Policy
Refund & Return Policy – AJ Collections
At AJ Collections, customer satisfaction and trust are our top priorities. If there is an issue with your order, we’re here to help.
Eligibility for Returns (Within 7 Days)
You may request a return or exchange if:
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Wrong product received
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Damaged product received
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Missing items in the package
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Severe leakage
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Packaging damage that affects the product
Note: Perfume usage above 5% is not eligible for return.
Non-Returnable Items
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Trial / Discovery Boxes
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Gift Boxes
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Used perfumes (more than 5% used)
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Discounted items (unless damaged on arrival)
Refund Methods
Refunds are processed through:
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Bank Transfer
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Easypaisa
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JazzCash
Return Process
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Contact us on WhatsApp (+92 339 2289820) within 7 days
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Provide your order number & pictures/video of the issue
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Ship the product back (return shipping may apply depending on issue)
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Refund/exchange will be processed within 2–5 working days
Need Help?
Message us on WhatsApp: +92 339 2289820
Email: support@ajcollections.pk